Project: Implementing low carbon social urban tourism solutions and creating citizen empowerment through Smart City Hospitality

Urban tourism contributes to (local) economic prosperity, but also creates negative consequences such as CO2 emissions and pollution, overcrowding, traffic jams, noise and touristification of the city, thereby harming liveability for both residents and tourists. This project introduces the Smart City Hospitality concept, consisting of guidelines and tools, that can support cities to make the transition towards environmentally and socially responsible tourism that simultaneously contributes to long-term (economic) prosperity. Through combining hospitality principles, simulation tools, apps and serious gaming techniques, this concept supports policymakers in generating deep reflections about barriers to sustainable urban tourism and the need for transition or adaptation strategies. It supports assessment of intervention strategies based on an interactive simulation-supported multi-stakeholder approach that triggers social learning and behaviour change, while stimulating shared governance and smart citizenship. This project develops, tests, validates and refines these guidelines/ tools and the full concept through a series of living labs and field experiments in participating cities. What is more, a Smart City Hospitality network is set up and installed to ensure accessibility to this concept, including all tools and experiences with using them, for other cities and to facilitate collaborative learning within a continuous process of refining this customizable approach.

Acronym	SmartCityHospitality (Reference Number: 5619886)
Project Topic	Topic 4. Smart governance and smart citizens
Network	ENSCC
Call	ERA-NET Cofund Smart Cities and Communities (ENSCC) - Joint Call for Proposals

Project partner

Number	Name	Role	Country
5619886	NHTV Breda, University of Applied Scienes	Coordinator	Netherlands
5620782	Worldline Iberia	Partner	Spain
5621007	MODUL University Vienna Privatuniversität	Partner	Austria
5621166	Vestlandsforsking (Western NO Research Institute)	Partner	Norway