Project: Smart media management for sOcial custoMer Attention

An integrated tool to monitor and automatically deal with user’s complaints and interactions in social networks pages, and link this information with existing CRMs. Three advantages are envisaged: (i) all users’ information will be centralized; (ii) it will provide automatic, fast and personalized answers; and (iii) it will create valuable information about how customers respond to companies' products, helping companies in understanding their customers and improve their satisfaction.

Acronym	SOMA (Reference Number: 9202)
Duration	01/04/2015 - 01/10/2018
Project Topic	Electronics, It And Telecoms Technology
Network	Eurostars 2
Call	Eurostars Cut-Off 2

Project partner

Number	Name	Role	Country
19892	Strategic Attention Management, SL	Coordinator	Spain
19893	Roca salvatella, SL	Partner	Spain
19894	VISEO technologies	Partner	France
19895	Consulteer, AG	Partner	Switzerland